Shipping and Returns

Shipping to you - We ship from Brisbane, Australia

For customers within Australia

If your garment is in stock, Living Silk will dispatch your parcel within 2 business days of receipt of your order.   If we need to make your order, we will be in touch via email to ensure a suitable delivery time.  

Once your order is dispatched, we’ll email you the Australia Post tracking number so you can follow the progress of your delivery.  

For orders under $200, postage is a flat fee of $10.  For orders over $200, postage is a flat fee of $20.  The postage is included automatically at the checkout.  

For customers outside Australia

We ship overseas daily via DHL Express.  DHL Express shipping times are within 4 - 5 business days worldwide and the shipping fee is a flat rate of USD 26 (or the equivalent amount in your local currency) which is included automatically at the checkout.  

If we need to make your order, we will be in touch via email to ensure a suitable delivery time.  

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Returns - Exchanges & Refunds

We understand that purchasing garments online can be a little difficult - that's why we offer a full 14 day refund policy for all online purchases.  

For customers within Australia and non USA based customers:

For exchanges & refunds for online within Australia and non USA based customers, we appreciate that international postage timeframes is out of your hands.   

Please send your garment and original sales receipt to: 

LIVING SILK

Po Box 17

Paddington

Brisbane 4064

Queensland Australia.

For USA based customers:

We are happy to accept return garments to our dedicated TX mailing address via DHL Express or Fedex.  Please do not send via USPS.  

Please send your garment/s and original sales receipt to: 

Olivia Russell 

Living Silk

1321 Upland Dr.
PMB: 9008
Houston, TX 77043 
USA

For UK based customers:

We are happy to accept return garments to our dedicated London mailing address via DHL Express and Fedex.

Please send your garment/s and original sales receipt to:

Olivia Russell
275 New North Road
Islington Suite 1482
London, N1 7AA
United Kingdom

The returned garment/s must be in the same condition as when it was quality-reviewed and dispatched by Living Silk. We do not accept returns on items that appear to have been worn, used or damaged in any way.  Living Silk does not accept refunds or exchanges on accessories.