Living Silk offers FREE WORLDWIDE DELIVERY. Purchase any item and we’ll ensure it’s delivered to you in perfect condition at no cost to you.
If your garment is in stock, Living Silk will dispatch your parcel within 3 business days of receipt of your order. Once dispatched, we’ll email you with the Australia Post tracking number so you can follow the progress of your delivery.
If your garment is out of stock, we’ll contact you within 1 business day to advise you when it will be available and to ask how you’d like to proceed.
There are some countries to which Living Silk does not ship: Cambodia; France; Japan; Mexico; Nigeria; Philippines; Republic of the Congo; Russia; Senegal and Vietnam.
Each garment has its own size guide, which is located under the ‘Description and Fit’ tab. We provide this individualised size guide to reflect that each style and fabric fits slightly differently on the body.
Sizes correspond to Australian standard sizing.
We know that every woman is different, and we specialize in catering for a range of shapes and sizes. We’d be delighted to assist you with specific measurements or advice on fit and style. Living Silk garments are also designed for easy alterations, if need be.
If you have any queries at all regarding sizing, feel free to call us on 1300 554 087 or email us at firstname.lastname@example.org.
Each Living Silk garment is exclusively and individually handcrafted – a process that takes time and care. As a result, we have exclusive collections and only limited stock.
If Living Silk is out of stock of a particular garment, it will take up to 6-8 weeks for that garment to become available again.
If you see that a garment is out of stock, please click on the ‘out of your size?’ button. We will then notify you when the garment is back in stock.
At any time, feel free to call us on 1300 554 087 or email us at email@example.com. We can advise you when we anticipate your garment becoming available.
Living Silk will refund or exchange your garment if it is returned within 14 days from the date we dispatched it to you. The returned garment must be in the same condition as when it was quality-reviewed and dispatched by Living Silk. We do not accept returns on items that appear to have been worn, used or damaged in any way, nor if the postcard tag affixed to the garment has been removed or tampered in any way. Living Silk does not accept refunds or exchanges on accessories.
Please send your garment and original sales receipt to 245 Given Terrace Paddington Brisbane 4064 Australia. You are responsible for the cost of posting the garment to us. Upon receipt, we’ll contact you to discuss your preferences. For exchanges, we’ll deliver your new garment to you free of charge. For refunds, we will process your refund promptly, and will email you when the refund has been processed.
Living Silk Gift Vouchers are not redeemable for cash. If you have received a gift voucher, and you are purchasing online, you may certainly exchange items, but Living Silk does not offer a refund on Gift Vouchers.
Caring for your Living Silk garment is easy.
Silk is the strongest of all natural fibres. If handled with care, your Living Silk garment will last for many years, and will retain its vibrant colour and shape.
All Living Silk garments are dry-clean only.
Under no circumstances should silk be washed in hot water.
You can iron your Living Silk garment using the ‘silk’ setting on the thermostat of your iron.
Living Silk accepts no responsibility for garments that have been handled outside of these care instructions. Thank you again for choosing Living Silk.
Living Silk respects your privacy and is committed to protecting it. Living Silk collects some limited information to improve your shopping experience and to communicate with you about some collections and events. Living Silk will never pass on your information to third parties.
Living Silk would only release information when we considers it necessary to: comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Living Silk, our users or others.
If you wish not to receive marketing or promotional information from Living Silk, let us know and we will remove your information from our system immediately. If you have any queries regarding your privacy, feel free to email us at firstname.lastname@example.org.
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