Living Silk offers COMPLIMENTARY WORLDWIDE SHIPPING. Purchase any item and we’ll ensure it’s delivered to you in perfect condition at no cost to you.
If your garment is in stock, Living Silk will dispatch your parcel within 2 business days of receipt of your order.
For customers within Australia, once your order is dispatched, we’ll email you the Australia Post Express Post tracking number so you can follow the progress of your delivery. Within Australia, delivery time is usually the next business day.
For overseas customers, once your order is dispatched, we'll email you the DHL Express tracking number so you can follow the progress of your delivery. DHL shipping times are within 5 business days worldwide.
If your garment is to be made, we’ll contact you within 1 business day to advise you when your garment/s will be ready to ship to you.
As always, if you have any queries, please email firstname.lastname@example.org - we are here to help you.
We understand that purchasing garments online can be a little difficult - that's why we offer a full 14 day refund policy for online purchases within Australia.
For exchanges & refunds for online orders outside of Australia, we appreciate that international postage is out of your hands. So, if you can email proof of postage for the return/ exchange within 14 days of you receiving the goods, actual postage time will be waived.
The returned garment/s must be in the same condition as when it was quality-reviewed and dispatched by Living Silk. We do not accept returns on items that appear to have been worn, used or damaged in any way, nor if the postcard tag affixed to the garment has been removed or tampered in any way. Living Silk does not accept refunds or exchanges on accessories.
Please send your garment and original sales receipt to:
245 Given Terrace
Upon receipt, we’ll contact you to discuss your preferences. For exchanges, we’ll deliver your new garment to you free of charge. For refunds, we will process your refund immediately and will email you the refund receipt at the same time.