Refund Policy

Returns - Exchanges & Refunds

We understand that purchasing garments online can be a little difficult - that's why we offer a full 14 day refund policy for all online purchases.  

For customers within Australia and non USA based customers:

For exchanges & refunds for online within Australia and non USA based customers, we appreciate that international postage timeframes is out of your hands.   

Please send your garment and original sales receipt to: 

LIVING SILK

82 Latrobe Terrace

Paddington

Brisbane 4064

Queensland Australia.

For USA based customers:

We are happy to accept return garments to our dedicated TX mailing address via DHL Express or Fedex.  Please do not send via USPS.  

Please send your garment/s and original sales receipt to: 

Olivia Russell 

Living Silk

1321 Upland Dr.
PMB: 9008
Houston, TX 77043 
USA

The returned garment/s must be in the same condition as when it was quality-reviewed and dispatched by Living Silk. We do not accept returns on items that appear to have been worn, used or damaged in any way.  Living Silk does not accept refunds or exchanges on accessories.